Order & Shipping Policy

 

I confirm that I have ordered the correct Items and quantity.

I confirm that my shipping address and email address is correct.

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I understand that if my address is incorrect, Peptide Concierge is not responsible for lost packages. 

I understand that once the terms of service are accepted and the order is submitted, I will receive an order confirmation email which will include my order number and purchase summary.

 

I understand that once my order has been placed and payment confirmed, I am unable to cancel my order.

I understand that pre-orders of products are shipped internationally and, on average, takes 12-14 business days for the USA warehouse to receive and reship. 

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I understand that Peptide Concierge does not accept returns or exchanges.

I understand that issues with my items must be communicated within 24 Hours of receiving my order.

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I understand that Peptide Concierge is not held liable for shipments scanned and received by USPS that show delivered and are not received, shipments that are delayed, or shipments marked undeliverable. In the event that this takes place with your order, contact the USPS with your tracking number for assistance. 

Refund & Reship Policy:
No Refunds All Sales are Final

On the rare occassion of possible reship for any reason, it will be determined at the discretion of Peptide Concierge and communicated accordingly. 

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Returns Policy:
No Returns

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Cancellation Policy:

Peptide Concierge may cancel submitted order after 72 hours of non-payment. 

Repeat offenders of orders with non-payment risk being removed from the community. 

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Delivery Policy:
All Domestic Packages are shipped via UPS, FED EX or USPS
Members usually recieve packages in 1-3 Business Days after "Confirmation of Shipment" email from our warehouse in Dallas, Texas

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Effective Date: 7/02/24